Refund Policy
Effective September 4, 2026 · Avalon Pro and Pro+ terms added October 5, 2026
For a duplicate charge, an unauthorised payment, a file that will not open, a download that never arrives, or a product that does not match its description, email [email protected] with your order number. We will review a refund or replacement and reply within two business days. If that link does not open in your browser, write to support [at] avaloncompany [dot] ai. Tell us within 14 days of the charge and, where one of those cases applies, we refund or replace — you do not have to argue for it.
Because downloadable files can be kept once access begins, change-of-mind refunds may be restricted after delivery. Nothing on this page limits the consumer rights you have by law in your country.
Avalon Pro and Pro+: your first payment comes with a money-back promise, and credit packs can be refunded while unused. See section 7.
1. What we cover, and what a downloaded file changes
Our books are downloadable PDF and EPUB files, not physical goods. Because a file can be retained after it is delivered, we do not offer exchanges. Once download or access begins, we do not offer change-of-mind refunds where the restriction was clearly presented before purchase and the required express consent was obtained. This does not limit consumer rights that cannot legally be excluded.
2. Before supply begins
If you ordered the wrong product and have not accessed or downloaded it, contact us promptly with your order number and purchase email. We will assess cancellation under applicable law and the payment provider’s rules.
3. Refund-eligible cases
We review duplicate orders, unauthorised charges, a materially incorrect product description, non-delivery, and a technical defect that prevents reasonable use and cannot be corrected by replacement files or support. A download or access record does not remove rights that cannot legally be excluded.
4. How to request help, and by when
Include the order number, purchase email and a clear description of the issue. We may request reasonable evidence needed to reproduce a technical defect. For the refund-eligible cases in section 3, write to us within 14 days of the charge and we will refund or replace; after 14 days we still review the request, but we may not be able to reverse the payment through the platform that processed it. This page does not replace any statutory notice period, and a longer period given to you by law still applies.
5. Processing and records
Where a remedy is due, it is returned to the original payment method through the platform that processed the order — Lemon Squeezy or Gumroad for English editions, Latpeed for Korean editions. Lemon Squeezy and Gumroad act as Merchant of Record and may also make determinations under their own payment and chargeback policies. Korean-language purchases through Latpeed follow Latpeed’s published cancellation rules. We use available order, supply-start and download/access records to investigate a request.
6. Contact
Send order and file-access questions to [email protected] (or support [at] avaloncompany [dot] ai if the link does not open in your browser). Our standard response target is two business days.
7. Avalon Pro, Pro+ and credit packs
Sections 1 to 5 are about downloadable books. This section is about our tool plans: Avalon Pro (weekly, monthly or yearly), Pro+ (monthly or yearly, with monthly credits for server tools) and one-time credit packs.
- Pro, first payment. If Pro is not for you, write to us within 7 days of your first monthly or yearly payment, or within 3 days of your first weekly payment, and we refund that payment in full. You do not need to give a reason.
- Pro+, first payment. Write to us within 7 days of your first Pro+ payment and we refund it, less the value of the credits you already used. A credit is valued at the price you paid divided by the credits that payment includes for its billing period (for example, a monthly plan of $12 with 300 credits values a credit at $0.04).
- Credit packs. Write to us within 14 days of buying a pack and we refund the share of the pack you have not used. A pack you have not touched is refunded in full.
- Renewals. You can cancel at any time from Manage billing on your account page, and you keep your plan until the end of the period you already paid for. Renewal payments are not refunded, with one exception: if a yearly plan renews and you did not mean to keep it, write to us within 7 days of the renewal and we refund it, less the value of any Pro+ credits used since the renewal.
- Our mistakes. A duplicate charge, a charge after you cancelled, or a payment that did not switch on your plan is refunded in full, whenever you report it within 14 days of the charge.
- Once per customer. The first-payment promises above apply to your first purchase of each plan. If you were refunded once and subscribe again, the new payment follows the renewal rule.
What happens after a refund. We cancel the plan so it does not renew, and the credits that came with the refunded payment or pack are removed from your balance. Playbooks downloaded with a yearly plan stay with you.
How refunds are paid. Our plans are sold through Lemon Squeezy, which acts as Merchant of Record. Refunds go back to the original payment method through Lemon Squeezy, usually within 5 to 10 business days depending on your bank. Lemon Squeezy may also issue refunds under its own buyer terms.
Your rights by law. If you live in the European Union or the United Kingdom, you can also withdraw from a new plan within 14 days of buying it under consumer law. If you asked us to start your plan straight away, the amount for the service already provided, including credits used, is deducted. These rights apply in addition to the promises above, never instead of them.
How to ask. Email [email protected] (or support [at] avaloncompany [dot] ai) from the email address you used at checkout, with your order number if you have it. We reply within two business days.